Privacy Policy

1. Privacy at SpiritClarityLab: Overview

The secure and confidential processing of your personal data is the cornerstone of SpiritClarityLab. This Privacy Policy comprehensively and transparently informs you about the types of data we collect, their purposes, how we process them, and what your rights are as a data subject. We are committed to respecting all applicable data protection regulations and protecting your privacy with the same precision we bring to our accounting consultation solutions and compliance services.

The data protection terms used in this statement follow the definitions of the General Data Protection Regulation (GDPR) and applicable Singapore privacy laws, including the Personal Data Protection Act (PDPA).

2. Responsibility and Contact Information

The entity responsible for processing personal data in relation to our accounting consultation solutions and analytical platform services is:

SpiritClarityLab
123 Orchard Road
Singapore 238863
Singapore

Email: privacy@spiritclaritylab.com
Phone: +65 5375 6295
Business ID: A5928502B

3. Data Collected and Collection Methods

  • Personal and contact data (name, address, phone number, email)
  • Accounting consultation and analytical needs (client type, consultation needs, integration preferences)
  • Service requests and payment data
  • Consultation progress records and platform usage tracking (with your explicit consent)
  • Website usage data (IP address, browser type, access time, request completion rates)
  • Client feedback and recommendations (with your permission)
  • Consultation documentation and system information for platform development

4. Purposes of Data Processing

  • Provision and personalization of our accounting consultation solutions and analytical platform services
  • Contract execution and billing of consultation services
  • Communication regarding platform progress, updates, and new consultation offers
  • Quality improvement and development of our services and consultation portal
  • Sending consultation content and event notifications (only with your consent)
  • Compliance with legal retention obligations
  • Protection of our consultation systems against abuse and security threats

5. Legal Basis for Data Processing

The processing of your personal data is based on the following legal grounds:

  • Contract execution and pre-contractual measures (Article 6(1)(b) GDPR)
  • Compliance with legal obligations (Article 6(1)(c) GDPR)
  • Legitimate interests (Article 6(1)(f) GDPR)
  • Your explicit consent (Article 6(1)(a) GDPR)

Relevant provisions of Singapore privacy laws also apply, including the Personal Data Protection Act (PDPA).

6. GDPR Compliance and Special Protection Measures

As an accounting consultation center serving clients in Singapore and internationally, SpiritClarityLab is committed to fully comply with the General Data Protection Regulation (GDPR). This includes:

  • We process personal data only in a lawful, fair, and transparent manner
  • We collect data only for specific, explicit, and legitimate purposes
  • We limit data collection to what is necessary for processing purposes (data minimization)
  • We implement appropriate technical and organizational measures to maintain a level of security appropriate to the risk
  • We conduct data protection impact assessments when necessary
  • We ensure all team members are properly trained and have signed confidentiality agreements

In case of a data breach that may result in a risk to the rights and freedoms of individuals, we will inform the competent supervisory authority within 72 hours and the data subjects immediately if there is a high risk.

For the transfer of personal data to countries outside the EU/EEA, we ensure that appropriate protection measures are in place, for example through EU standard contractual clauses or European Commission adequacy decisions.

7. Data Security Measures

To protect your personal data with the same care we bring to analytical excellence, we have implemented extensive technical and organizational measures, including:

  • Encrypted data transmission (SSL/TLS)
  • Access restrictions and authentication procedures
  • Regular security audits and system updates
  • Data backup systems and emergency concepts
  • Physical security measures for our infrastructure
  • Comprehensive training of our team members on data protection

8. Data Retention and Deletion Concept

We retain your personal data only as long as necessary for the purposes for which they were collected, or as long as required by legal retention obligations. After these periods expire, your data will be securely and completely deleted or anonymized.

Consultation platform data is generally retained for the duration of the consultation relationship plus 7 years to comply with our legal retention obligations. Communication data is generally deleted 3 years after the last contact, unless longer retention is necessary.

9. Your Rights as a Data Subject

As a data subject, you have the following rights:

  • Right of access to data held about you
  • Right to rectification of inaccurate or incomplete data
  • Right to erasure ("right to be forgotten")
  • Right to restriction of processing
  • Right to data portability
  • Right to object to processing
  • Right to withdraw consent with future effect
  • Right to lodge a complaint with the competent supervisory authority

To exercise your rights, please contact us using the contact information provided above.

10. Disclosure of Data to Third Parties

We only disclose your personal data to third parties in the following cases:

  • To service providers acting on our behalf and according to our instructions (processors)
  • To external accounting experts and analytical consultants contractually bound to confidentiality
  • If there is a legal obligation to disclose data
  • If you have expressly consented

All processors have been carefully selected and are contractually bound to comply with data protection regulations.

11. Cookie Policy

Our website uses cookies to improve user experience and ensure optimal functioning of our accounting consultation services. A cookie is a small text file that is stored on your device when you visit our website.

Types of Cookies We Use:

  • Essential cookies: These cookies are necessary for the basic functioning of the website and enable navigation and access to secure areas. Without these cookies, the website cannot function properly.
  • Functional cookies: These cookies allow the website to remember your choices (e.g., language, region) and provide enhanced and more personalized features.
  • Analytical cookies: These cookies help us understand how visitors use our website so we can improve user experience and optimize our consultation services.
  • Performance cookies: These cookies collect information about how visitors use our website, for example, the pages they visit most frequently.

Cookie Management:

On your first visit to our website, you will be invited to accept or refuse cookies via our cookie notification. You can modify your cookie settings at any time in your browser settings or via our cookie settings center.

Most web browsers allow you to control cookies through browser settings. If you refuse cookies, you may still be able to use our website, but access to certain features and areas of the site may be limited.

Additional Information:

For more information about how we use cookies and how you can manage your settings, please contact us at privacy@spiritclaritylab.com.

The use of cookies on our website complies with GDPR and Singapore data protection laws.

12. Privacy Policy Updates

We reserve the right to update this Privacy Policy if necessary to adapt to changes in legal situation or modifications to our data processing activities. The current version is always available on our website.

We recommend that you regularly review this Privacy Policy to stay informed of any changes. For important modifications, we will inform you through appropriate channels.

Last updated: January 2025